Passenger experience will be judged

The surprise but not totally unexpected operation and funding changes to the UK rail franchise system throws up more questions than answers but be in no doubt that the passenger experience will be judged.

Rail passenger numbers are low and that has hit fleet operators hard. Revenues are significantly down, and the government advice to work from home will mean fewer commuters into early 2021.

For those still travelling, however, it’s essential that the on board experience is positive. The old franchise system is effectively on hold, but previous progress and improved standards cannot be allowed to slip back.

Carriages and the facilities that passengers rely on must be properly maintained. Leave toilet systems idle and fail to clean seat covers and the condition of vehicles will soon worsen.

Scheduled maintenance saves money

Putting off cleaning, maintaining and servicing parts and materials is always false economy. It leads to additional complications and invariably a need to replace items.

Having to order and install replacement parts is costly. Broken CET systems, damaged seats, worn and ripped fabrics, scratched grab poles. They are not quick jobs. It means carriages out of service.

Worse still, if it’s been necessary to replace items that will mean that conditions have deteriorated to a point of no return. For passengers using those services, it will have meant a poor experience.

As fleet operators know from previous years, the twice yearly National Rail Passenger Survey pulls no punches. A poor service scores badly. Passengers have a voice and they use it.

TBM has supported operators for nearly eleven years. We are good at what we do. Our experience enables the franchises to keep carriage facilities in excellent condition, something passengers are happy to talk about when they enjoy clean seating, hygienic grab poles and working toilets.

We are currently working closely with several other companies to ensure a reduction in operating and maintenance costs. Our goal is to deliver the best possible value while keeping standards high.

Regular maintenance makes sense

In recent years, a range of new vehicles have come into service. Passengers are now experiencing some modern, high-quality travelling conditions thanks to ongoing investment in the UK railway network.

However, new stock shouldn’t mean complacency. Establishing a regular maintenance schedule from day one means that equipment and fabrics remain in great shape.

Major issues will be highlighted sooner, running fixes can be made, safety will be maintained and the overall passenger experience will be kept high.

TBM collects CET tanks, seats, batches of covers, plus we coordinate grab pole work, the replacement or maintenance of door sensors and even the servicing of recently added hand sanitiser units.

We can also hold stock items for quick swap-outs when vehicles are needed urgently.

We take the strain; your passengers get the benefits and continue enjoying a quality service.

TBM improves the passenger experience

We’ve won awards and have continued to deliver outstanding passenger comfort services for over a decade.

The team at Crewe has developed new skills and we have the latest technology to support the work we do at our Cheshire base and at customer depots up and down the country.

We offer a flexible approach, providing the support you need when trains have been taken out of service.

TBM provides a service that works best for your fleet as part of your ongoing maintenance schedules.

We’ll ensure that the passenger experience will be judged positively.

Want to know more? Get in touch with the TBM team on 0844 800 8577 or email to start the conversation.